FAQ

Frequently Asked Questions

Shipping & Delivery

Is shipping really free? Yes — all US orders ship free, no minimum.

How long will my order take? Orders are processed within 1–2 business days and typically arrive within 5–9 business days. You'll get tracking by email as soon as it ships.

Do you ship internationally? We currently focus on the United States to keep delivery fast and reliable.

Returns & Refunds

What's your return policy? Enjoy 30 days to decide. If you're not in love with your order, return it in original condition for a full refund.

How do I start a return? Email our support team and we'll send you simple instructions.

Products

Are your materials safe? Every ORDÉ piece is made from durable, food-safe, BPA-free materials.

How do I care for my items? Most pieces simply wipe clean with a damp cloth — see each product page for details.

Payment & Security

Is checkout secure? Yes. Checkout is fully encrypted and we accept all major cards and popular wallets.

Still have a question? Contact us — we reply within 24 hours.