Returns & Refunds

Returns & Refunds

30-day peace of mind

We want you to love your ORDÉ pieces. If something isn't right, you have 30 days from delivery to return it.

How it works

1. Email our support team with your order number.
2. We'll send you simple return instructions.
3. Send the item back in its original condition and packaging.
4. We'll process your refund to the original payment method.

Refund timing

Refunds are issued within 3–5 business days of us receiving your return. Your bank may take a few extra days to post it.

Damaged or wrong item?

Let us know within 48 hours of delivery and we'll make it right — fast.

Start a return via our Contact page.

[Add your return address and who covers return shipping before launch.]